Refund & Cancellation Policy

This policy explains how ZELECA LIMITED approaches cancellations and refund requests for its online social-media advertising services.

1. Service Fees

Service fees are based on the agreed scope of work. The scope, fees and payment terms are confirmed with the client in a quotation, proposal or service agreement before work begins.

2. Cancellation

Cancellation terms depend on the applicable agreement. Where a client wishes to cancel an ongoing engagement, we ask that the request is sent in writing to zelecalimited@outlook.com so that active campaigns can be paused or closed in an orderly way.

3. Advertising Platform Charges

Advertising platform charges may be separate from ZELECA LIMITED service fees. Amounts spent with a third-party advertising platform are governed by that platform's own terms and are generally not recoverable from us.

4. Work Already Completed

Work already completed may not be refundable, to the extent permitted by law. Where services have been partially delivered, any amount payable or refundable will reflect the work carried out up to the point of cancellation.

5. How Refund Requests Are Assessed

Any refund will be assessed according to the applicable agreement and relevant consumer and business laws. Nothing in this policy removes or limits statutory rights that cannot be excluded, including any statutory cancellation rights that apply to consumers.

6. Contact

Refund and cancellation enquiries can be sent to zelecalimited@outlook.com or by telephone on 07868173106.